FoggyLog

Fri Jan 18th 2008 23:24:52: iTunes won't install solution

I have been trying to upgrade to the latest version of iTunes, but without success. I tried various different versions of the installer (7.5, 7.0, 6.0.5 - all available from here) however they all bombed out with the error "the installer encountered errors before itunes could be configured". After some hunting on various forums, I eventually found the solution on the Apple forum - download msicuu2.exe from Microsoft and remove any references to iTunes in the installed programs list. After that, the problem was solved :-)

Comments (11) | Permanent Link

the solution provided did not work for me. Cleanup utility found no traces of itunes and hence nothing could be cleaned up. Problem remains.

Comment by limws at 4:39 on Mon 18 February 2008

Ditto, looked too good to be true.

I downloaded it and tried to find anything related to itunes and/or Quicktime. Nada.

Comment by Nasy_Nate at 6:39 on Sun 16 March 2008

same here, it didn't work for me either. :(

Comment by S at 0:12 on Fri 9 May 2008

it worked for me

Comment by aerar at 17:41 on Sat 24 May 2008

I also tried, but no joy guys :( definately too good to be true!

Comment by Scotty at 0:20 on Thu 19 June 2008

Worked for me. Remember you have remove everything related to iTunes... quick time and anything with the name apple in it

Comment by Nicholas at 20:58 on Mon 22 September 2008

This seemed to work for me - only after removing all references to i tunes/quick time with the remove program AND running the installer as administrator.

I'm not certain running as administrator is necessary, but I did the successfully time I tried along with the full apple software removal. Now that it's working I'm not going to monkey around with it to pin down exactly which of those efforts actually fixed it.

Comment by Brian at 8:18 on Sat 27 September 2008

it worked for me as well!! Damn I thought there was no hope at all... many thanks for the solution!!

Guys, you need to remove anything that has "iTunes" ,"Quicktime", or "apple" on it. and voila!

Comment by Chris at 4:14 on Sun 12 October 2008

it worked for me. look for the apple update part too. you can tell it's working because when you start the itunes install again, you see more options.

Comment by cj at 3:52 on Fri 12 December 2008

It worked and he is right you have to remove all apple stuff including Safari!!

Comment by Duane Morehead at 20:59 on Mon 9 March 2009

Hmmm, strange. When I run msicuu2.exe I get a couple of windows and then it runs and gives me no options as to what I can remove. Am I using the wrong download? Gettin a tab desparate.

Comment by Brock at 22:41 on Fri 24 April 2009

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